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1. Pre-sale: Provide customized solutions according to customers' specific requirements.
2. In-sale: Report the progress of the project in time through pictures and videos, so as to reassure customers.
3. Post-sale: During the 1-year warranty period, we call back regularly to check whether you have problems in operating a cart/trolley and solve them effectively; after the warranty period, we offer original accessories with favorable price as well as free technical guidance; we start the immediate response mechanism as soon as we receive any quality complaint (the information might come from call, letter or oral notice), and promise to reply within 2 hours, and solve problems at once.
1. All employees participate in service and provide excellent experience of cooperation for you at every contact.
2. Provide regular training to distributors around the world to guarantee that users are professionally serviced and supported.
1. Remarkable predicts and avoids faults in advance, for better use and maintenance of the equipment.
2. Remarkable shares experience selflessly with partners to help them reduce costs and improve efficiency.
3. Remarkable provides operation guiding videos to help users operate the equipment proficiently.
4. Remarkable offers remote technical support services to teach you how to maintain the equipment. In the future, you can be your own maintenance expert!
Always be sincere!
Always keep the promise!
Always pursue mutual benefit!
Never talk big!
Never shirk quality problems!
Never waste your time!